Frequently Asked Questions for Customers
Simply sign up with your name, email, and password. You can then browse spaces, save your favorites, and make bookings directly from your dashboard.
Find the space you like, select your desired dates or hours, and click “Book Now.” You’ll be guided through the payment process. Once confirmed, you’ll receive booking details by email and in your dashboard.
We currently accept payments via Stripe, which supports most major debit and credit cards. All transactions are secure and encrypted.
Yes, creating an account is free. You only pay when you book a space.
All your bookings and payment history are stored in your dashboard. You can also chat with space owners directly for updates or changes.
Yes, cancellation policies vary by host. Check the space’s cancellation policy before booking. If eligible, you can cancel or reschedule directly from your dashboard.
Absolutely. We never store your card details — all payments are handled securely by Stripe with industry-standard encryption.
Use the "Forgot Password" option on the login page to reset your password. If you need help, contact our support team.
Yes, you can book spaces anywhere as long as the host accepts bookings from your location and Stripe supports your payment method.
Yes, you can send requests directly to the host through our messaging system before or after booking. Some requests may incur extra fees.